Large US centres such as Convergys, Teleperformace and Sitel, which have presence in India, may be impacted with the decision. Even captive units of companies such as UnitedHealthcare Group, which operate in India, along with US headquartered call centres such as EXLService, would be impacted with this decision.
The bill, United States Call Center Worker and Consumer Protection Act, is tabled by four lawmakers - one Republican and three Democrats, indicating a bipartisan support to the bill. The law is also endorsed by the Communication Workers of America, which has 5.5 lakh members, including some from the broadcast and media industry. US representative Timothy Bishop, who introduced the bill earlier this month, terms outsourcing as "one of the scourges of US economy".
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